Privacy & Cookies Policy

Privacy Policy

Natalia Botanicals Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy notice aims to give you information on how Natalia Botanicals Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

01. Controller

Natalia Botanicals Limited is the controller and responsible for your personal data.

The organisation is registered with the ICO as a Data Controller under the current Data Protection Act and General Data Protection Regulations 2018 The registration details can be viewed online in the public register at http://www.ico.gov.uk/

The Controller of the Website is Natalia Botanicals Limited. We are responsible for your personal data.

Natalia Botanicals Limited has appointed a Data Protection Officer who is responsible for overseeing questions on this privacy notice. If you have any queries regarding the privacy notice or your legal rights, please contact

The nominated representative is Shenali Natalia.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

02. The type of information we collect

Personal data or information we might collect means any information by which you can be identified. We may collect the following data;

  • Identity data including name, address and email address

  • Where we need to collect personal data by law

  • Where we a contract which requires personal data to be supplied, we may not be able to provide a service

We also may collect use or share Aggregated Data such as statistical or demographic data. Aggregated Data is not considered Personal Data in law because it does not directly or indirectly identify you.

03. How your personal data is collected

  • Direct interactions, for example in requesting information on services which we provide

  • Automated technologies or interactions or ‘cookies

04. How we use your personal data

We will only use your personal data;

  • Where the law allows us to

  • Where you have entered into a contract for provision of services

  • Where it is necessary for your legitimate interests or those of a third party and their interests and fundamental rights do not over ride those interests

  • Where we need to comply with a legal or regulatory obligation

We may process on your data on more than one legal ground.

05. Protection of your data

Unless you have given your consent, none of the data that we obtain will be provided to third party organisations in anything other than aggregate statistical form.

It is not our policy to pass on personal information about our users to third parties unless you have given your consent.

All data collected from users is protected against unauthorised access. As required by the General Data Protection Regulations 2018, we follow strict security procedures in the storage and disclosure of information that you have given to us, in order to prevent, as far as possible, any unauthorised access.

06. Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably need to use it for another reason that is compatible with the original purpose. If we need to use your data for an unrelated purpose we will contact you to explain.

07. Sharing of data

You acknowledge and agree that from time to time we have the right to share your personal information with:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

  • Selected third parties including: Mailchimp, Swipe Ltd.

  • We may share data within the law where required for protection of vulnerable persons or provision of support services.

  • We may share your information with internal and external third parties to whom we chose to sell merge or transfer parts of our business or assets; or for provision of services requested to individual service users.

08. Transfer of Data

We will only transfer data to other countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

09. Protection of your data

We require all third parties to respect the security of your personal data and treat in in accordance with the law. We do not allow third party service providers to use your personal data other than where it is required by law, where it is necessary to administer the working relationship with an individual or where there is another legitimate interest in doing so.

10. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purpose it was collected from, including the purpose of satisfying any legal accounting or reporting requirements. To determine the appropriate retention period we consider the amount, nature and sensitivity of the personal data, the potential risk of harm for unauthorised use or disclosure, the purposes for which we process your personal data and whether that purpose can be achieved through other means, and applicable legal requirements.

By law we have to keep basic information about customers including contact, identity, financial a transaction data.

In some circumstances personal information may be anonymised so that it can no longer be associated with an individual, in which case it may be used without further notice to the individual.

11. Your legal rights

Under the GDPR you have the following rights over your data and its use:

  • The right to be informed about what data ewe are collecting on you and how we will use it

  • The right of access – to see the data we hold on you

  • The fright to rectification – that we update or correct your persona data

  • The right to object – you can ask us to stop using your data for a particular purpose

  • The right to erasure – you can ask us to delete data we hold on you

  • The right to restrict processing – you can ask us to temporarily stop using your data while the reason for its use or its accuracy are investigated

  • The right to stop automated decision making

  • The right to portability of data

  • The Information Commissioner office website gives more information on your rights as a data subject

12. Changes to our Privacy Policy

In the event that we decide to change our policy, we will post these changes on this page so that you can be aware of what information we collect, how we use it and when we disclose.  

13. Queries and complaints

If you have any queries about how we use your data please contact the nominated representative.

Queries and complaints including data subject requests will be responded within 30 days. If we are unable to respond within this period we will contact you to explain why.

Natalia Botanicals Limited, 1 Park Mansions, North Approach, HA6 2JH

If you are still unhappy following a review by the organisation you can then complain to the Information Commissioners Office (ICO) via their website www.ico.org.uk

or in writing to: –

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies.These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

  • Analytical/performance cookies.They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  • Functionality cookies.These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

  • Targeting cookies.These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.